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Slack partners with ServiceNow to bring machine learning into chat app | VentureBeat | AI

Team communications developer Slack and enterprise company ServiceNow today announced a partnership to bring their products closer together. A Slack app integration will launch this fall to provide ServiceNow notifications in a Slack channel. And in the spring, new software from ServiceNow will allow its customers to approve or deny automated processes in Slack including some powered by predictive machine learning.

The announcement was made onstage as part of a keynote address at Frontiers, Slack’s developer conference being held in San Francisco on September 12 and 13. On the first day of the conference, Slack debuted shared channels for businesses to communicate with each other, as well as versions of the app in French, Spanish, and German. The Conversations API for the management of shared channels also made its debut yesterday.

The ServiceNow integration brings Slack closer to its overarching goal to have all work activity inside the chat app, Slack VP of product April Underwood told VentureBeat in an interview at Frontiers.

“We have a belief that channels will replace email as the primary way people get work done over the next decade, let’s say by 2025, so when you think about that, people are already getting all of their work done inside channels in Slack within their team,” she said.

“For our joint customers, just the fact that we have a ServiceNow app is going to immediately make Slack more valuable. But it’s also going to make ServiceNow more valuable, so it’s really mutually beneficial and right in line with why we did the platform in the first place, which is that we want our customers to be able to get work done in Slack using all of the tools that they use,” Underwood added.

Since the launch of the App Directory in December 2015, Slack has added more than 1,000 services, which includes enterprise leaders like Google’s G Suite and customer service platforms like Zendesk, but also bots from startups like Polly and Growthbot

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